Call Parking for Yealink Phones
Written by Marissa Orsini
Updated at April 25th, 2023
Table of Contents
Scope:
This guide uses the Directed Call Park method by configuring a Yealink Multipurpose Key (MPK) to transfer a call to a directed park orbit.
Requirements:
- Access to the Manager Portal
- Access to the Phone's Web GUI
- v3 device profile in the provisioning server
- Custom firmware listed below. The firmware should be installed automatically upon provisioning
| Model | Firmware |
| T21 | 52.80.0.141 |
| T23 | 44.80.0.141 |
| T27 | 45.80.0.141 |
| T29 | 46.80.0.141 |
| T40 | 54.80.0.141 |
| T41 | 36.80.0.14 |
| T42 | 29.80.0.141 |
| T46 | 28.80.0.138 |
| T48 | 35.80.0.141 |
The MPK Key on a Yealink phone may be configured via the device's web UI, or by remotely provisioning the phone using overrides in the Provisioning Server.
Configure the MPK Key to Park a Call using the GUI
- To configure a Call Park key with the web UI, browse to the phone admin page and configure a Line/Memory Key under the 'DSSKey' tab with the following parameters.
| Field Name | Description |
| Type | Call Park |
| Value | Enter the extension of the Call Park Queue that you created in the previous step. |
| Label | This is the label that will appear on the phone's display. |
| Line | This is the line of the phone that will be used to park the call. |
Configure the MPK Keys Using NDP Overrides
Yealink Call Park Overrides
linekey.2.line="1" linekey.2.type="10" linekey.2.value="710" linekey.2.label="Park 710" linekey.3.line="1" linekey.3.type="10" linekey.3.value="711" linekey.3.label="Park 711" linekey.4.line="1" linekey.4.type="10" linekey.4.value="712" linekey.4.label="Park 712"