How To Find Calls In VoipMonitor
Table of Contents
Scope
Intended Audience: White Label Partners
The following document will outline how to look for calls in VoIPMonitor
Requirements
- VoIPmonitor Access
- Call Trace
Looking for Calls in VoIPMon through Call IDs
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Identify the legs of the call traces. Call traces usually have two legs.
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For Inbound
- Carrier to our Core (We can call this leg as ORIG)
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Core to the user/device's IP/Network (We can call this leg as TERM)
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For Outbound
- User/Device's IP to our Core (We can call this leg as ORIG)
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Core to the Outbound Carrier (We can call this leg as TERM)
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For Inbound
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To look for the Orig leg in VoIPMon, click the Invite from the Orig and look for the Call-ID
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The same thing with the Term leg, click the 200 OK to the Term and look for the Caller ID
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The same thing with the Term leg, click the 200 OK to the Term and look for the Caller ID
- Go to https://qos.ucaasnetwork.com/ and log into the VoIPMonitor
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Click the Filter Form and add the date range when the call occurred.
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Look for the "Call ID" field, paste the Call ID from your call trace, and hit SEARCH.
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In this example, we pasted the Call ID from the orig leg. Therefore, this will produce the ORIG CDR
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Open the SIP + RTP by clicking the CDR Share > Show Link > Local Public
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Open the SIP + RTP by clicking the CDR Share > Show Link > Local Public
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Choose the days of Validity and click OK. This will produce the CDR link of the ORIG leg.
- Follow the same steps to get the TERM Leg.
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Once you have both leg traces from VoIPMon, you can start investigating and tracking your call sample through documenting the following:
- Call Trace:
- ORIG:
- TERM:
Looking for Calls in VoIPMon through Caller/Called Number Details:
- Go to https://qos.ucaasnetwork.com/ and log in to the VoIPMonitor
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Click the Filter Form and add the date range when the call occurred.
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Click the dropdown option next to the Number Filled and click Caller to have specific boxes. Add the call detail and hit search
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Here are some tips for searching:
- Searching for all numbers starting with 1: 1%
- Searching for numbers 100 - 199 (exact 3 digits starting with 1): 1__
- Searching for all numbers which ends 123: %123
- Searching for number 123 or number 456: 123 456
- Searching for exactly specified characters - for example to search for a space or between numbers: [123 456] or to search for a semicolon between numbers: [123;456]
- Searching for all numbers starting with 1 except number 112: 1% !112
- Searching for numbers starting with 1 or 2 except 112 and 212: 1 2 !112 !212
- Searching for regexp 12[34].*: R(12[34].*)
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Here are some tips for searching:
- Specific searches will produce specific results. However, you can enter fewer details and look for the specific call through the produced CDRs using their timestamps.