Resolve Inbound Calling Failures For TOD Users
Written by Blaine Yeager
Updated at January 28th, 2025
Table of Contents
Scope
Intended Audience: All Partners
This article goes over fixing potential inbound calling issues that TOD users may have
Requirments
- Access Manager Portal
Note: This is only to fix inbound calling failures to TOD (Time of Day) routing users. Auto Attendant (AA) issues are still being investigated and a fix will be put out as soon as we have it. In the interim please forward directly to a Call Queue from the DID instead of an Auto Attendant.
- Navigate to users and check the box to hide system users
- Click on the TOD user and navigate to answering rules
- Click edit on the active answering rule
- Do not change any of the settings in the answering rule itself
- Click save
