Grandstream: Attended Transfer
Written by Marissa Orsini
Updated at April 25th, 2023
Table of Contents
Scope:
An Attended Transfer is where a caller is announced to the receiving party before sending the call. The following steps will allow you to complete an Attended Transfer using your GXP21xx series phone.
Requirements:
One or more simultaneous calls
Attended Transfer
- While on the first call, press your Line 1 key. This is the top left key next to your screen.
- At the dial tone enter the extension of the person you will be transferring the call to.
- After you have advised that you are going to transfer the call press the Transfer button.
- Press the down arrow to select the call you have on hold.
- Press the OK button.