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Update Caller ID Number for a User

Written by Marissa Orsini

Updated at April 8th, 2024

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Scope

Intended Audience: All End Users

This article outlines how to update the Caller ID number for a user. Caller ID Name (CNAM) is controlled by the receiving carrier. To set CNAM contact the Telco Services department.

 

Requirements

Office Manager Access to Manager Portal or higher

 

 

  1. Log in to the Manager Portal
  2. Navigate to Users
  3. Select the user to modify
  4. Scroll down to Caller ID and select a new number from the dropdown
    Note: The Caller ID dropdown only contains the numbers that are found in the Inventory Tab
  5. Click Save

 

user update caller id

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